The 7-Day Bottleneck Solved: Automating Insurance Contract Updates with Precision

Problem Statement

A bustling insurance enterprise buried under stacks of Business Requirement Documents (BRDs) and CSV files, each carrying critical information for projects spanning multiple databases. Each day, this data deluge demanded meticulous extraction, validation, and transformation into templates—a painstakingly manual process. For the client, every error was a ticking time bomb, setting off a cascade of delays, inconsistencies, and costly revisions.

The process was like juggling a hundred balls in a storm. Critical details were missed, back-and-forth clarifications ate up precious time, and the team’s frustration grew as BRD processing stretched into a week-long ordeal. Their pain was palpable, with the manual workflow leaving a gaping hole in efficiency and productivity. It was clear: the system wasn’t just broken; it was unsustainable.

But then, a solution began to take shape—a partnership that would redefine how the client handled their workflow.

The Turning Point

Stepping into the chaos, Scalong’s team worked closely with the client to uncover the bottlenecks and inefficiencies. Armed with a deep understanding of their challenges, we didn’t just offer a fix—we built a transformation.

At the heart of the solution was a cutting-edge AI and automation framework, seamlessly integrated into their existing AWS infrastructure. This wasn’tjust about speeding up a process; it was about reimagining it entirely.

Here’s how we did it:

1. Smart Data Extraction and Validation: Using AI, we automated the extraction of project-specific data from BRDs and master CSV files, turning what used to take 6-7 daysinto a task completed in minutes.
2. The Generative AI Layer: To ensure accuracy, we collaborated with the client to create a “golden copy” validation standard. This became the backbone for a custom Generative AI model that flagged inconsistencies, generated detailed error logs, and guided users in real time.
3. Human-in-the-Loop Approval: Automation didn’t mean losing the human touch. A human-in-the-loop step allowed for final validation, ensuring complete confidence before templates were processed and database records were updated.
4. Standardization and Reporting: Every change, error, and revision was meticulously logged, creating a transparent system of record that not only improved accountability but also allowed the client’s team to monitor progress with newfound clarity.

The Results: A Leap Forward

The impact was transformational.

1. From 7 Days to 5 Minutes: Template generation, once a week-long burden, now happened in mere minutes, with a stunning 95% accuracy rate.
2. Parallel Processing, No Limits: Unlike their old system, the new solution could process multiple BRDs and CSV files across projects simultaneously—an exponential leap in productivity.
3. Cost Savings of 50%: By automating labor-intensive tasks, the client slashed operational costs by half, freeing up resources to focus on growth.
4. A New Standard of Excellence: The system not only eliminated errors but also set a precedent for standardization, paving the way for scalable success.

Conclusion

Scalong’s AI-powered automation solution transformed the client’s cumbersome, error-prone workflow into a streamlined, high-performing system. By reducing template processing times from 7 days to just 5 minutes, we empowered the client to eliminate inefficiencies, save costs, and achieve unparalleled accuracy. The seamless integration with their existing AWS infrastructure ensured minimal disruption while unlocking exponential productivity gains.

This wasn’t just a solution—it was a reimagination of what was possible. The client now operates with confidence, clarity, and a standardized process that sets them up for scalable success in the years to come.

Is your team struggling with inefficiencies or manual bottlenecks?

Let us help you transform your operations and achieve breakthrough results. Contact Scalong today to explore how AI-driven automation can optimize your workflows, boost accuracy, and slash costs. Together, let’s create the solution your business needs to thrive.