Scalong streamlined a growing auto insurance enterprise’s support operations by integrating AI directly into Salesforce, reducing ticket resolution times by 30% and saving 4 hours daily through automation. The solution improved accuracy, minimized delays, and ensured scalability, transforming customer support into a faster, more efficient process.
The client, a growing auto insurance enterprise, was overwhelmed with the sheer volume of support tickets received daily through various sources. Each ticket was funneled into Salesforce, their ticket management system, but the challenges were significant:
These challenges overburdened support staff, slowed ticket resolution times, and impacted on the quality of customer service. The client sought a streamlined, automated solution that integrated seamlessly with Salesforce, eliminating the need for additional training on new tools.
Scalong's team collaborated closely with the client to design a tailored AI-driven solution that addressed their pain points while integrating smoothly into their existing Salesforce ecosystem.
Intelligent Ticket Analysis and Streamlined Insights
To address repetitive, high-volume tasks, an automated system was developed to handle routine scenarios, such as user management. Key features included:
Robust safeguards ensured data security and compliance:
Implementing Scalong's AI-driven solutions delivered transformative results:
By implementing Scalong’s AI-powered ticket analysis and automation solutions, the client revolutionized their support operations, transforming a previously cumbersome process into a streamlined, high-performing system. The seamless integration with Salesforce ensured minimal disruption, while AI-driven insights and automation drastically improved ticket resolution times, reduced repetitive workloads, and elevated the quality of customer support.
These innovations didn’t just solve the client’s immediate challenges—they provided a scalable foundation for handling future scenarios, empowering the organization to deliver faster, more reliable customer service at a fraction of the cost.
Let’s help you automate repetitive tasks, streamline workflows, and enhance customer satisfaction—all without disrupting your existing systems. Contact us today to discuss how we can tailor a solution for your business needs and unlock new levels of efficiency and growth.
Scalong’s builds a generative AI platform to automate and bring social-media creatives to life—blending AI image generation, background removal and caption optimization for lightning-fast, multi-language product marketing automation.
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