Responsibilities
- Respond to and resolve Tier 1 support tickets in Salesforce within defined SLAs.
- Troubleshoot HTML, CSS, and JavaScript related issues on client-facing applications.
- Run basic SQL queries to validate and check data discrepancies.
- Document issues, solutions, and create/update internal knowledge base articles.
- Escalate complex issues to Tier 2 or engineering teams with clear details and logs.
- Provide timely and professional communication to customers.
Good to Have
- Knowledge of REST APIs and tools like Postman.
- Experience of using Canva
- Familiarity with HAR files/logs for troubleshooting.
Requirements
- 3 years of experience in a technical support or application support role
- Strong working knowledge of HTML, CSS, JavaScript
- Good understanding of SQL (queries for data checks, joins, filters)
- Hands-on experience with Salesforce (or similar ticketing systems).
- Excellent problem-solving, analytical, and communication skills
Apply Now
Join our team and help shape the future of AI or email hr@ibosstechsolutions.com